Privacy Policy & Payment Data Disclosures

Marin Clayworks LLC (“Marin Clayworks”, “we”, “us”, or “our”) operates the website located at marinclayworks.shop. This Privacy Policy details how we collect, use, process, disclose, and safeguard personal information obtained when you visit our website, place orders for handcrafted stoneware and ceramics, or interact with our studio customer support.

1. Information We Collect

When you purchase stoneware or interact with our services, we collect the following categories of information:

• Personal Identifiers: First and last name, billing address, physical shipping address within the United States or territories, telephone number, and email address.
• Commercial & Transaction Information: Records of products viewed, ceramic dinnerware items added to your bag, purchase history, order numbers, transaction values, and customer service correspondences.
• Payment Information: Handled securely by our payment processor, Stripe. Stripe collects your payment method details (card number, expiration date, billing ZIP code, CVC) under strict PCI-DSS Level 1 compliance. We receive only a tokenized payment reference, card brand (e.g., Visa, Mastercard), and the last four digits of the card for accounting and order verification.
• Internet & Device Activity: IP address, browser type and version, operating system, time zone setting, device identifiers, and browsing patterns on our site.

2. How We Use Your Information

We process your personal information strictly for legitimate commercial and legal business purposes, including:

• Fulfilling and shipping your ceramic orders from our California studio to your designated address via USPS, UPS, or studio freight carriers.
• Processing credit card transactions, verifying billing credentials, and preventing payment fraud through Stripe Radar fraud detection algorithms.
• Transmitting transactional notifications, including order confirmations, carrier tracking updates, invoice receipts, and transit breakage claims.
• Providing customer care, kiln care guidance, and managing product returns within our 30-day return policy.
• Complying with applicable federal and California legal requirements, tax reporting obligations, and merchant underwriting audits.

3. Payment Security & PCI-DSS Compliance

Security is paramount in our digital studio operations. Our checkout infrastructure complies with Payment Card Industry Data Security Standards (PCI-DSS Level 1):

• All transmissions of transaction data are encrypted using Modern Transport Layer Security (TLS 1.3 / SSL) with 256-bit encryption.
• Card data input fields utilize secure hosted tokens (Stripe Elements), preventing card data from touching our web server memory.
• Stripe’s security infrastructure is monitored 24/7/365, with independent SOC 1, SOC 2, and SOC 3 security attestation reports.

4. Third-Party Disclosures & Service Providers

We do not sell, rent, or trade your personal data. We disclose personal information solely to vetted service providers assisting our operations:

• Payment Gateways: Stripe, Inc. (payment processing, chargeback dispute management, and fraud mitigation).
• Logistics & Freight: United Parcel Service (UPS), United States Postal Service (USPS), and specialized ceramic freight carriers.
• Technical Infrastructure: Secure cloud web hosting and SSL infrastructure.
• Legal & Regulatory Authorities: When required by federal subpoena, court order, or applicable state law.

5. California Consumer Privacy Rights (CCPA / CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information:

• Right to Know: You may request disclosure of the specific pieces and categories of personal information we have collected about you over the preceding 12 months.
• Right to Delete: You may request the deletion of your personal information, subject to statutory exceptions (such as tax records and completed sales orders).
• Right to Correct: You may request the correction of inaccurate personal records.
• Right to Non-Discrimination: We will never deny services, charge different prices, or provide a different quality of ceramics because you exercised your statutory privacy rights.
• “Do Not Sell or Share My Personal Information”: Marin Clayworks does not sell or share personal data for cross-context behavioral advertising.

To exercise any CCPA/CPRA rights, contact our Privacy Officer at info@marinclayworks.shop or call our studio directly at (336) 871-7072.

6. Cookies & Tracking Technologies

We use essential and functional cookies to remember your studio bag contents, preserve session states, and ensure secure checkout flow. You can adjust your browser settings to reject cookies; however, disabling essential cookies may impact your ability to complete purchases.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, tax, accounting, or reporting requirements. Transaction history is retained for 7 years in accordance with IRS regulations.

8. Studio Contact Information

For questions or comments regarding this Privacy Policy or our data handling practices, please contact us: